Terms & Conditions/
Health & Safety Policy

By purchasing tickets and/or participating in the tours conducted by Brighton Food Tours, you are confirming that you have read, understood and agreed to Brighton Food Tours’ Health & Safety Policy and Terms & Conditions.


Terms of Payment:

Tours must be paid for in full no later than 24hrs in advance of the event.

Some private tours will require 50% deposit to secure the event/guides, and balance payment to be received no later than 2 weeks before the event.

If a private tour is booked less than month in advance the full amount must be paid.


Additional Attendees:

Payment totals apply to number of attendees detailed on booking confirmation/payment receipt.

To increase group size, further charges will need to be paid. If payment has been made for one total e.g. 10 pax and members do not attend, no refunds will be made.

Any late notice changes to dietary requirements or numbers may not be able to be accommodated.


Cancellation Policy:

All tickets sold are non-refundable as your space is guaranteed on the tour.

In the event of a private tour customer cancellation, all payments made up until the point of cancellation are non-refundable.

If you have purchased extra tickets by mistake or by bank error, we must be notified within 24 hours of the purchased ticket to qualify for a refund.


Weather Conditions:

Tours continue in all weathers and are only cancelled in event of an amber weather warning.

We conduct our tours come rain or shine. You are advised to carry an umbrella and dress appropriately for any other weather conditions.

If your tour guide has not suspended the tour but you do not want to continue with the tour due to weather, you will not get reimbursed for the ticket(s).

If we are forced to cancel in advance of a tour due to official amber weather warnings or other circumstances, half your ticket price will be refunded (to account for ticketing, vendor and guide costs that will already have been paid).

If you choose to leave the tour because of inclement weather, and it has not been cancelled by Brighton Food Tours, no refund will be made.


Arriving late:

Please note that tour guides are not permitted to wait for guests arriving late as the tour follows a tight schedule.

Please make sure to make the necessary arrangements to arrive at least 5/10 minutes prior to the tour.

Please note that trains and other forms of transport can be delayed or cancelled so please check before you travel to make sure your route will be unaffected.

We cannot be held responsible for delays from public transport or other delays in your travel time that may make you late for our tours.P

lease note that we cannot issue refunds if you are late for, or miss part of, or all of, the tour.


Dietary restrictions:

Please ensure you inform us of any dietary requirements, allergies/intolerances well in advance of your tour, and no later than 72 hours before the event.

We pass those details onto our vendors prior to the tour and introduce anyone with any allergies/intolerances to their staff so you can communicate directly about your needs.

While Brighton Food Tours will check with vendors as to the contents of samples which may contain allergens – pertinent to a customer’s needs – they cannot guarantee that samples have not come into contact with any of those allergens.

Any late notice changes to dietary requirements or numbers may not be able to be accommodated.

Brighton Food Tours is not responsible for the foods or beverages consumed on its tours.


Health & Safety Policy:

By purchasing tickets and/or participating in the tours conducted by Brighton Food Tours, you are confirming that you have read, understood and agreed to Brighton Food Tours’ Health & Safety Policy and Terms & Conditions.

Brighton Food Tours have risk assessed the tours for the safety of their customers and tour guides and will make a short health and safety briefing at the start of the tour. However, you – the tour customer – are responsible for your own safety during the tour.

Please ensure you inform us of any dietary requirements, allergies/intolerances well in advance of your tour, and no later than 72 hours before the event. We pass those details onto our vendors before the tour and introduce anyone with any allergies/intolerances to their staff so you can communicate directly about your needs.

While Brighton Food Tours will check with vendors as to the contents of samples which may contain allergens – pertinent to a customer’s needs – they cannot guarantee that samples have not come into contact with any of those allergens.

Brighton Food Tours is not responsible for the foods or beverages consumed on its tours.

Please make sure you exercise due caution when crossing roads, navigating busy Brighton streets and always walking safely during the tour.

Tour customers must dress and prepare for any relevant weather conditions, wear comfortable shoes and exercise their own judgement with regards to any risk that may arise on a tour.

Please do let us know if you have any special needs or mobility requirements and we will do all we can to support you.

All attendees are responsible for their own health and safety for the duration of the tour, including but not limited to: food and drink allergies/intolerances, theft, accidents, illness and loss of property.

Brighton Food Tours are not held responsible for any losses, damages, liabilities or expenses that are a result of negligence on the part of the customer or their delegates.

Brighton Food Tours acts solely as agent in arranging tours, transportation, venue visits and other services and does not assume liability for accidents, delays, injuries, loss or damage due to any act or default of any company, organisation or person engaged in transporting passengers, rendering service, or carrying out arrangements for any tour or by the act of default of any restaurant or shop or its employees.


Right to Distribute Media:

We sometimes take pictures or videos on our tours and may use them in our social media and other media. You agree to grant Brighton Food Tours an irrevocable royalty-free worldwide license to use photos and videos taken on its food tours in which you may appear. If you would rather not be in these, please let us know.

Brighton Food Tours has the right to reproduce, distribute, broadcast, exhibit, edit, digitise or in any other way use the Material by any means and in any form of media, whether existing now or created later, without restriction worldwide, by incorporating the Material into its website, catalogues, books, brochures, magazines or any other publications, or any informational, commercial, promotional or advertising material (henceforth known collectively as the “Works”).

You agree that the company is and shall be the exclusive owner of all title, rights and interest in the Material and the Works, including copyright thereof.


Force Majeur:

Brighton Food Tours will not be liable if we do not provide our services, or the services are not performed by any third party, for reasons beyond our control including but not limited to, strike, lockout, labour dispute, transport difficulties, act of god, war, riot, civil commotion, malicious damage, application of law, accidental breakdown of plant or machinery, fire, flood, storm, local or national lockdown or other Covid related or pandemic related events and other circumstances affecting the provision of goods and services.


Indemnity:

Brighton Food Tours may hold you liable for any loss, expenses (including but not limited to reasonable legal costs and disbursements), losses and damages arising from or incurred by reason of any claims, demands, actions that arise as a result of your breach of these terms and conditions.

This indemnity shall not apply to the extent any such claim or demand, or action arises as a result of the Company’s breach of these terms and conditions.


Applicable Law:

These terms and conditions shall be governed by and construed in accordance with the laws of England. Any disputes relating to your access to and use of the Site shall be determined by the English courts. You are responsible for compliance with any applicable laws of the country from which you are accessing the Site.
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