Terms & Conditions

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Terms & Conditions

By purchasing tickets and/or participating on the tours conducted by Brighton Food Tours, you have read, understood and agreed to Brighton Food Tours’ Terms & Conditions.

Cancellation Policy:

All tickets sold are non-refundable as your space is guaranteed on the tour.

If given sufficient advance notice of at least 7 working days, we may be able to offer alternative days to transfer your tickets to, depending on availability, but this is at the discretion of Brighton Food Tours.

If you have purchased extra tickets by mistake or by bank error, we must be notified within 24 hours of the purchased ticket to qualify for a refund.

No refunds or transferal of tickets will be issued if cancelling within 24 hours of the tour or any time after the tour.

If we are forced to cancel in advance of a tour due to official amber weather warnings or other circumstances, half your ticket price will be refunded (this accounts for the ticketing, vendor and guide costs that will already have been paid).

If the tour is cut short because of illness of the guide or the guide has dynamically risk assessed dangerous conditions e.g. severe lightening or flying debris, the refund structure will be as follows: If the tour is up to half way through, half the ticket price will be reimbursed. If the tour is more than half way through no refund will be made.

If you choose to leave the tour because of inclement weather, and it has not been cancelled by Brighton Food Tours, no refund will be made.

Checking in:

During the automated purchase process with our third party booking system, you must review all booking details. We check in attendees using our attendee list when you first meet your guide.

Arriving late:

Please note that tour guides are not permitted to wait for guests arriving late as the tour follows a tight schedule. Please make sure to make the necessary arrangements to arrive at least 5/10 minutes prior to the tour.

Please note that trains and other forms of transport can be delayed or cancelled so please check before you travel to make sure your route will be unaffected.

We cannot be held responsible for delays from public transport or other delays in your travel time that may make you late for our tours.

Please note that we cannot issue refunds if you are late for, or miss part of, or all of, the tour.

Weather Conditions:

We conduct our tours come rain or shine. You are advised to carry an umbrella (although in windy Brighton, umbrellas may not be that useful – a good rain mac and hood may be better) and dress appropriately for any other weather conditions.

If your tour guide has not suspended the tour but you do not want to continue with the tour due to weather, you will not get reimbursed for the ticket(s).

If we are forced to cancel in advance of a tour due to official amber weather warnings or other circumstances, half your ticket price will be refunded (to account for ticketing, vendor and guide costs that will already have been paid).

If the tour is cut short because the guide has dynamically risk assessed dangerous conditions e.g. severe lightening or flying debris, the refund structure will be as follows: If the tour is up to half way through, half the ticket price will be reimbursed. If the tour is more than half way through no refund will be made.

If you choose to leave the tour because of inclement weather, and it has not been cancelled by Brighton Food Tours, no refund will be made.

Health & Safety of Tour Customers:

Brighton Food Tours have risk assessed the tours for the safety of their customers and tour guides, and will make a short health and safety briefing at the start of the tour. However, you – the tour customer – are responsible for your own safety during the tour.

It is your responsibility to inform Brighton Food Tours of any dietary requirements, allergies or intolerances. While Brighton Food Tours will check with vendors as to the contents of samples which may contain allergens – pertinent to a customer’s needs – they cannot guarantee that samples have not come into contact with any of those allergens.

Tour customers must take responsibility for themselves and exercise all due caution.

Tour customers must exercise all due caution when crossing roads and walking safely at all times during the tour.

Tour customers must dress and prepare for any relevant weather conditions and exercise their own judgement with regards to any risk that may arise on a tour.

Dietary restrictions:

If you have any dietary restrictions whatsoever you must ensure you inform Brighton Food Tours in advance of your tour –either via the relevant sections on our 3rd party booking systems or by your tour organiser if you are booking via a corporate or private tour.

Brighton Food Tours is not responsible for the foods or beverages consumed on its tours.

Brighton Food Tours acts solely as agent in arranging tours, transportation, venue visits and other services and does not assume liability for accidents, delays, injuries, loss or damage due to any act or default of any company, organisation or person engaged in transporting passengers, rendering service, or carrying out arrangements for any tour or by the act of default of any restaurant or shop or its employees. Please refer to Waiver of Liability that you must accept during the ticket purchasing process.

Right to Distribute Media:

You agree to grant Brighton Food Tours an irrevocable royalty-free worldwide license to use photos and videos taken on its food tours in which you may appear.

Brighton Food Tours has the right to reproduce, distribute, broadcast, exhibit, edit, digitise or in any other way use the Material by any means and in any form of media, whether existing now or created later, without restriction worldwide, by incorporating the Material into its website, catalogues, books, brochures, magazines or any other publications, or any informational, commercial, promotional or advertising material (henceforth known collectively as the “Works”).

You agree that the company is and shall be the exclusive owner of all title, rights and interest in the Material and the Works, including copyright thereof.

Indemnity:

Brighton Food Tours may hold you liable for any loss, expenses (including but not limited to reasonable legal costs and disbursements), losses and damages arising from or incurred by reason of any claims, demands, actions that arise as a result of your breach of these terms and conditions.

This indemnity shall not apply to the extent any such claim or demand or action arises as a result of the Company’s breach of these terms and conditions.

Applicable Law:

These terms and conditions shall be governed by and construed in accordance with the laws of England. Any disputes relating to your access to and use of the Site shall be determined by the English courts. You are responsible for compliance with any applicable laws of the country from which you are accessing the Site.

Any other questions?

No problem, just drop us an email. Alternatively, get in touch by phone – either call Cat on 07904 346603 or Angela on 07985 230955.

Please note that as well as having a General FAQs page, each one of our tours has its own FAQ information detailed in its information page. Please take a look at our Tours page for an up-to-date list of our current tours.